TravelMekongDelta.comís Customer Privacy Policy

We are committed to protecting your personal information and will try our best and take all reasonable measures to ensure that your personal information while using these website will be remained confidential and protected from unauthorized access . However, we do not warrant against all unauthorized accesses. In case that the unauthorized access is beyond our control, we will not be liable for any claims, disputes or losses arised in connection with that unauthorized access

TravelMekongDelta.com hereby makes the following statement in accordance with the Vietnamese regulations on e-commerce which includes the methods we use for protecting the personal information of our Customer.

1. Purposes of Personal information collection

We collects personal information of Customer for one or more following purposes:
a. To process and control the reservation and issuance all type of tickets for our customers (including booking onlines);
b. To process and arrange the marketing activities, to provide promotion programs to our customer such as sending you updates on latest promotion and offer in connection with our products and services;
c. To provide the tour amendment and service changes for our customers if requested
d. To manage, analyze and evaluate data on our old customers with the aim of developing the appropriate tour fare
e. To receive information, comments, suggestions, feedback of customer to improve the Customer service quality
f. To contact customer regarding your tour and services requirement
g. To ensure the tour traveling security and safety as well as to enhance the safety of online payment transactions.

2. Categories of collected information

The types of Personal information which we collects will:
a. Your Personal information such as name, gender, date of birth, passport or identity card; nationality, language;
b. Your contact information such as telephone number, mailing address, email address, fax number;
c. Your credit or debit card such as name of cardholder, card number, expiry date; issuance date
d. Your business information such as company name, company address, business title;
e. Other information related to Customerís special needs;

The aforementioned Personal Information are required for specific services. You have right to refuse or not to provide all information required. In such circumstance, we may be unable to deliver you the services in full quality.

We need your assistance to ensure that the Personal information is complete and accurate. So in case of any changes of your personal information, please kindly contacting us by means disclosed on our website

3. Methods of Personal information collection

We will collect the personal information via our websites through our booking online services, e-newsletter program, exchanging emails.

4. Time for Personal information retention

TravelMekongDelta.com will record all personal information collected from our Customer on our internal system during the period of services provision or as long as fulfilling the purposes which it was collected or until the personal information are required to be deleted by you.

5. Disclosure of Personal information

TravelMekongDelta.com may disclose the Personal information to third parties, such as airlines carrier, hotel , service providers or travel-related businesses for the purpose of providing the best services to Customer.

TravelMekongDelta.com will try our best to make sure that its employees and the third parties who are involved in the processing and disclosure of Personal information will handle with care and understand this Privacy Policy.

Besides, TravelMekongDelta.com may have to provide your Personal information to competent authorities, law agencies and government for security, customs, immigration and other purposes provided in law

6. Customerís rights to his/her Personal information

Any Customer who voluntarily provides TravelMekongDelta.com with his/her personal information will entitled to the following rights:
a. Request to review the personal information;
b. Request a copy of the personal information;
c. Request to correct or supplement the Personal information
d. Request to stop collecting personal information;
e. Request to delete the collected personal information
Customer can exercise any of above rights by contacting us via email address disclosed on our website or call us directly to our head office number.

If Customer provides incorrect or incomplete Personal information which prevents us from verifying your identity, we might be unable to uphold your above privacy rights.

7. Use of Cookies on TravelMekongDelta.comís website

Cookies is only used for the purpose of remaining and storing your last access for the next access.

8. Updates to Privacy Policy and language

We will amend this Privacy Policy from time to time if necessary. The most updated version will be posted on our website with stamped date so that you can aware of when the Privacy Policy was last updated.

This Privacy Policy is updated to date of 30 May 2019.